What did we do?
Pull’s Development team created Hermes, a web-based call system which enabled faster and more secure processing of data.
By implementing a mechanism to archive data on a daily basis, we were able to ensure the production environment remained fast and stable. The fully searchable database means staff at Crimestoppers’ contact centre now have the ability to generate customisable reports and analyses from the anonymous data collected and visualise this on one screen.
The new, streamlined platform has transformed the work Crimestoppers does. With staff now able to process a greater number of calls and information, Hermes has become a vital tool in Crimestoppers’ mission to make our country a safer place.