Job Title: Client Services Executive
Location: Shalford, Guildford, Surrey
Company: The Pull Agency
Reports To: Senior Client Services Manager
Salary: £24,000 to £28,000 DOE + profit share
The Pull Agency is a creative agency and consultancy, delivering award-winning transformations through brand and technology. We are health and beauty specialists with an international portfolio of brands.
Pull has three hero services:
- Brand strategy and visual identity
- Social and influencer marketing
- Mobile apps and websites
We exist because we believe inside every brand there is a better story to be told. We combine a scientific approach to brand development and a creative approach to technology.
The Role
We require a Client Services Executive with a minimum of one year’s agency experience. In this role, the candidate will manage and support on a portfolio of accounts.
As well as being a point of contact for clients, the candidate will be responsible for building strong client relationships, coordinating with internal teams to deliver solutions that meet clients' needs, providing input towards account management strategies, and some project management.
The ideal candidate will have experience of social and influencer marketing and/or knowledge of brand development, design, and the general principals of marketing and campaign management.
Day-to-Day Responsibilities
- Working closely with internal teams to ensure projects are delivered on time, to specification and on budget.
- Assisting in the planning, scoping, managing and delivery of campaigns.
- Estimating, quoting and invoicing projects. Ensuring clients’ accounts are kept up-to-date and in good order.
- Briefing projects to the relevant internal teams.
- Maintaining an optimum level of contact with the client, including written, verbal and face-to-face.
- Providing input towards account management and growth strategies.
- Assisting with business reviews for key clients.
- Supporting monthly, quarterly and annual targets.
Skills and Expertise
- Knowledge and skill in how to successfully influence and persuade others by understanding their individual needs and motivations are essential.
- 1 year plus experience within another agency (marketing, design or creative agency).
- Excellent communication skills (written, verbal, presentation).
- Ability to develop and manage relationships independently.
- Excellent interpersonal skills. Comfortable presenting and discussing work with clients.
- Good numeracy and analytical skills.
- Experience scoping projects, briefing internal teams and managing projects to fruition which exceed client expectations.
- Efficient and organised.
- Enthusiastic, proactive team player.
- Experience of relationship management.
Personal Skills
- You will be motivated, bright, and willing to take on new challenges.
- Empathetic communication and enthusiasm.
- With a positive approach and the ability to adapt to changes, you will work well within a dynamic team, meeting deadlines and exceeding customer expectations.
- Be solution focused with a ‘can-do’ attitude.
- A motivated, self-starter with a strong work ethic who can oversee projects through from start to finish.
- Can prioritise your own workload and multi-task in a busy, sometimes high-pressure environment, whilst maintaining the highest level of attention to detail.
Things to Expect Working for The Pull Agency
- Flexible working.
27 days paid holiday per year.
- A discretionary agency holiday normally available to all salaried employees for the normal working days between Christmas Boxing Day holiday and the New Year’s Day Holiday.
- Profit-share programme.
- Bike 2 Work Cycle Scheme.
- Comprehensive Health Insurance.
- An amazing culture with an extraordinary staff and client retention rate.
- Two annual parties and regular social gatherings
Call us now or email us at:
info@thepullagency.com +44(0)1483 424460