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Experienced client services manager wanted to manage a portfolio of digital marketing client accounts.

Company: The Pull Agency

Location: Shalford, Guildford, Surrey

Job Type: Permanent

Salary: Negotiable



Experienced client services manager wanted to manage a portfolio of digital marketing client accounts. (Paid Search, Paid Social, SEO). The candidate will have a minimum of 3 years’ experience working in an agency, or similar environment.

Working directly with the digital marketing team, the candidate will have a strong understanding of the principles of digital marketing, and have experience working on projects from kick-off through to strategy and implementation. The candidate should he highly organised with responsibility for scheduling resources internally.

The candidate will be responsible for campaign planning, reporting and presenting performance to clients, across multiple channels.

The candidate will have excellent written and verbal communication skills, and be comfortable presenting and discussing work with clients, as well as assisting with new business pitches.



  • 3 year’s digital marketing experience (paid social media, PPC and SEO)
  • Very strong organisational and project management skills.
  • Experience using Google Analytics.
  • Ability to help audit and optimise a digital marketing strategy.
  • Experience preparing and delivering pitches.
  • Excellent relationship management and interpersonal skills.
  • Some experience working on web development and conversion rate optimisation projects.
  • Experience using Jira/Confluence an advantage




  • The Head of Client Services


  • Working closely with the digital marketing team to ensure digital projects are delivered on time, to specification and on budget.
  • Assisting in the planning, scoping, managing and delivery of digital projects to include the
  • Estimating, quoting and invoicing projects. Ensuring clients’ accounts are kept up to date and in good order.
  • Briefing digital projects to the relevant internal teams.
  • Maintaining an optimum level of contact with the client, both written, verbal and face-to-face.
  • Client retention
  • Identifying opportunities, and growing accounts in both digital, development and other services where applicable.
  • Assisting with the creation and delivery of new business pitches


This is a full-time role subject only to the normal three-month probation period. Salary will be competitive and dependant on relevant experience. Client Services managers benefit from a target related bonus scheme. Pull also provide generous benefits, these incl.

  • Responsibility and development from day one.
  • Competitive salary and bonus structure.
  • 23 days paid holiday per year (the agency is normally closed between Christmas and New Year’s Day providing an additional 3 days holiday.)
  • Service-related profit share scheme.
  • Service-related extra holiday.
  • Private Healthcare after 6 months.
  • Bike-to-Work Scheme.
  • Childcare vouchers.
  • Two annual parties, Summer and Xmas.


Pull brings together the worlds of strategic brand development and design, with technology at the core.

Most brand agencies behave as though nothing has changed.  Most digital agencies behave as though everything has changed.

We understand what has changed.  The media has changed, human emotional responses haven’t.

We create compelling brand propositions, apps, websites and campaigns, and are committed to growing our client’s bottom line.

Our clients include Right Guard, The Institute of Civil Engineers, First Central Insurance, John Lewis, Crimestoppers, Turtle Mat,, Reed Exhibitions and Schwarzkopf Professional.



Pull are based in Shalford, Surrey, immediately South of Guildford. It has a railway station which is between Guildford and Dorking on the Reading to Gatwick Airport line and is just 10 minutes from the A3, 20 minutes from the M25.

If you are interested in this role please click here

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Just a few benefits

Private Healthcare

Private Healthcare

Company Pension

Company Pension

23 Days Holiday

23 Days Holiday

Company Parties

Company Parties