The Pull Agency

Digital Client Services Manager

We require a Digital Client Services Manager with an in-depth understanding of all aspects of digital marketing as well as knowledge of how complex websites are designed and developed.

Location: Guildford, Surrey
Company: The Pull Agency
Job Type: Permanent
Reports To: Head of Client Services
Salary: £32 - £38k DOE

The Pull Agency is a creative agency and consultancy, delivering award-winning transformations through brand and technology. We are health and beauty specialists with an international portfolio of brands including Schwarzkopf Professional, Karo Pharma, PDC Brands, allbeauty and Tangle Teezer.
Pull has three hero services:

  • Brand strategy and visual identity
  • Social and influencer marketing
  • Mobile apps and websites

We exist because we believe inside every brand there is a better story to be told. – And because technology gives you so many ways to tell your story.  


We require an agency account manager with an in-depth understanding of all aspects of digital marketing as well as knowledge of how complex websites are designed and developed.
The candidate will have experience of negotiating for, briefing, scoping and project management of significant web projects and/or substantial or complex websites or apps.
The candidate will also have a strong understanding of the general principals of marketing with excellent written and verbal communication skills, and be comfortable presenting and discussing work with clients at CEO level.

Must Haves

  • Minimum four years digital/development account management experience.
  • Excellent communication skills (written, verbal, presentation).
  • A track record of managing and developing new business.
  • Experience working on website projects with a minimum value of c. £30k.
  • Efficient and organised.

Nice To Haves

  • Experience working with resource planning tools such as Synergist.
  • Experience working with .Net CMS platforms such as Kentico and Umbraco.
  • Experience working with Shopify.
  • Experience using bug and issue tracking software such a JIRA.
  • Experience using team collaboration software such as Confluence.
  • Developing and managing relationships throughout client organisations to C/MD- level.

Duties & Responsibilities

  • Working closely with the Development Project Manager to ensure projects are delivered on time, to specification and on budget.
  • Assisting in the planning, scoping, managing and delivery of development and digital projects.
  • Estimating, quoting and invoicing projects. Ensuring clients’ accounts are kept up to date and in good order.
  • Briefing development and digital projects to the relevant internal teams.
  • Maintaining an optimum level of contact with the client, both written, verbal and face-to-face.
  • Identifying opportunities, and growing accounts in both digital, development and other services where applicable.
  • Visiting existing and potential customers for new business.
  • Aiming to achieve monthly, quarterly, and annual targets.

Things to Expect Working for The Pull Agency

  • Flexible working.
  • 30 days paid holiday per year (excluding Bank Holidays).
  • Service-related profit-share programme (10%).
  • Bike 2 Work Cycle Scheme.
  • Comprehensive Health Insurance.
  • An amazing culture with an extraordinary staff and client retention rate.
  • Two annual parties and regular social gatherings.
  • Monthly £50 Amazon vouchers when business meets sales target.

Call us now or email us at:       +44(0)1483 424460

We'd love to hear your story