We created a new web-based call handling system for Crimestoppers leading to 34,000 arrests and charges

  • ClientCrimestoppers
  • scopeUX/UI Design \ Development
Actionable calls received
Stolen good recovered

Processing & recording crimes quicker

Built by Pull’s experienced team of developers, we created a new web-based application, known as Hermes, which enabled staff to process and record reports from the public in a more secure, swifter and intuitive manner.

The Hermes system implementation led to almost 34,000 arrests and charges being made, 1.6 million actionable calls and £131 million pounds of stolen goods being recovered.

Woman with computer data reflected in her glasses

The Challenge

Agents at Crimestoppers’ contact centre answer and record well over 1,000 online and telephone reports per day. The charity does incredible work, but its technology was holding it back.

The old call handling system was difficult to navigate, requiring separate applications to create reports and log the location of offences. To process the reports efficiently, it needed an update. So, Crimestoppers turned to us for a solution.

Venn diagram showing public and business needs for new reporting system
diagram of call logging process
team brainstorm
Whiteboard session

What did we do?

Pull’s Development team created Hermes, a web-based call system which enabled faster and more secure processing of data.

By implementing a mechanism to archive data on a daily basis, we were able to ensure the production environment remained fast and stable. The fully searchable database means staff at Crimestoppers’ contact centre now have the ability to generate customisable reports and analyses from the anonymous data collected and visualise this on one screen.

The new, streamlined platform has transformed the work Crimestoppers does. With staff now able to process a greater number of calls and information, Hermes has become a vital tool in Crimestoppers’ mission to make our country a safer place.

chart showing call process from centre to police
reporting system screen
reporting system screen 2
reporting system screen 3

What they said

“I was impressed by Pull’s understanding of our business and their ‘business performance first’ approach. Often when dealing with these types of projects an agency is purely technology focused, often losing site of the overall business and project objectives. Absolutely not the case with Pull; they took the time and trouble to truly understand what we were trying to achieve and we couldn’t have asked for anything more in terms of delivery and support.”

Mark Hallas OBE
CEO, Crimestoppers

“we couldn’t have asked for anything more in terms of delivery and support”

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