Chatbot Technology - Microsoft Partner Agency

CHATBOTS
- STRIKE UP A CONVERSATION

Reach your customers instantly with a conversational chatbot on your website, app or messaging service

Engage your audience with real conversations

Customers now expect brands to be available 24/7 and this includes instant responses to their queries, both through your website or instant messaging apps. By using conversational interfaces infused with AI, you can improve all areas of your business, from lead generation to customer feedback and insight.

Chatbots and conversational AI fit seamlessly into the spaces you and your customers are already using, providing new and efficient ways to add value to your brand.

Performance focus and strategic thinking

Your business results come first, so everything starts with ensuring a clear understanding of your business and the problem we are trying to solve.

With 11 years of technology experience for global businesses, and a passion for brands, we ensure the conversational AI experiences we develop work technically, but also align with your brand and communication strategies.

In our experience, a one-size-fits-all approach doesn’t work when implementing communications of any type, especially new capabilities such as chatbots and conversational AI where building trust is an essential element. This is why we’ll work closely with you to ensure journeys implemented are in your tone of voice and reach your business goals.

Case Study

USING AN INTELLIGENT CHATBOT TO ENGAGE EVENT ATTENDEES

The Pull Agency partnered with Microsoft to deliver AI solutions using Microsoft’s Azure Cognitive Services.

In order to deliver superior event experiences, Pull developed a Chatbot utilising the Microsoft Bot Framework and LUIS (Language Understanding Intelligent Service). The chatbot developed has since been used at various Pull events.

Case Study

AI was the perfect fit for suit company The Drop

Pull worked with online custom tailor The Drop, to improve data collection and reduce customer returns. Custom suits require 21 measurements, which is a lot of data and responsibility to put on a customer to provide. Using a machine learning model, we were able to extrapolate all 21 measurements from just five initial key measurements provided by the customer.

Naturally, this made ordering much simpler for customers, and suit returns were reduced due to the model predicting the overall fit far better than most tailors could achieve with a tape measure. It essentially took the human error out of the equation.

Full Case Study

Montage shot of phones showing a suit product page

"EXCEPTIONAL DELIVERY AND SUPPORT, AND A REAL FOCUS ON BUSINESS PERFORMANCE"

Mark Hallas OBE - Crimestoppers
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Mark Johnson - Andertons Music Co.
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